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Frequently Asked Questions and Troubleshooting

Q&A

Please check the frequently asked questions below and the event code manual above to solve your problem. Still having questions, please contact us with the service hotline:+86-21-59860805

  • What vision system brands are supported by 2D vision software?
    Down Up

    The software now supports industrial cameras with the Gige protocol of the brands of Huarui Technology and Hikvision, please contact us for details.

  • What are the communication methods of robots?
    Down Up

    Agilebot Robotics supports IO signal communication as well as Ethernet-based communication.

  • What industries and scenarios can the Agilebot robots be used in?
    Down Up

    Agilebot has SCARA, PUMA, collaborative three forms of robots, can be widely used in 3C, automotive, hardware and home appliances, food and fast moving consumer goods, beauty and cosmetics, medical and health care, kitchen and bathroom sanitary ware, new retail, logistics and other industries, the typical application of loading and unloading, assembly, packaging palletizing, polishing and grinding, testing, cleaning, gluing and dispensing and so on.

  • Whether or not the Agilebot robots can provide free system upgrades?
    Down Up

    You can download the latest version of the software for free and install it, please contact the after-sales staff to download the new version.

  • What are the requirements for the environment in which the robot will be used?
    Down Up

    Temperature 5-40°C, humidity 20%-95% (30°C) non-condensing.

  • What are the IP ratings for each of the robots?
    Down Up

    P7A series body IP67, control cabinet IP20; P20 overall IP65, wrist IP67, control cabinet IP54; SCARA series body and control cabinet are IP20; Collaboration series IP67, control cabinet IP54.

  • What does the program alarm “Servo-4108 axis 1 encoder battery error” mean?
    Down Up

    Indicates a battery under-voltage alarm, please check it according to the following steps:

    1. Use a multimeter DC voltage gear to measure whether the robot body encoder battery has voltage (about DC 3V or so);

    2. If the voltage is low, replace the battery pack of the robot body encoder and re-calibrate the zero point;

    3. If the voltage is normal, check whether the encoder connecting wire is broken;


  • What do I need to do if the robot fails to start (run) externally in automatic mode?
    Down Up

    1. Check if the teach pendant mode is switched to A;

    2. Check whether the status of robot system signals UI1, UI2 and UI5 is ON.

    3. Check whether the program start mode is “set as the main program number start simple mode” or “main program number start”;

    4. Check whether the startup program number setting is consistent with the status of external startup program number input signals UI8-UI13 (binary number);

    5. Check whether the start signal is input and whether the start timing is correct.


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