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Frequently Asked Questions and Troubleshooting

Q&A

Please check the frequently asked questions below and the event code manual above to solve your problem. Still having questions, please contact us with the service hotline:+86-21-59860805

  • How can I deal with the robot manual mode not being able to go on enable (excitation)?
    Down Up

    1. Check whether the teach pendant mode is switched to M or L gear;

    2. Check whether the status of robot system signals UI1, UI2 and UI5 is ON;.

    3. Check whether the Deadman switch on the back of the  teach pendant is in the middle gear, and press the RESET button.


  • The robot output signal cannot control external solenoid valves, relays, etc. How can I handle this?
    Down Up

    1. Check the name plate of the robot control cabinet and confirm the input and output signal type of the control cabinet (NPN or PNP);

    2. Check whether the solenoid valve and relay control voltage is consistent with the control cabinet output voltage;

    3. Check the manual according to the control cabinet input and output signal type, confirm the signal common port (COM) wiring is correct, confirm the signal wiring pin port is correct;

    4. Check whether the IO signal number and mapping start port number are correct.


  • The robot does not receive IO signal board input signals (example: push buttons, photoelectric switches, proximity switches, etc.),how to deal with it?
    Down Up

    1. Check the nameplate of the robot control cabinet and confirm the input and output signal type of the control cabinet (NPN or PNP);

    2. Check whether the sensor output type is consistent with the control cabinet type;

    3. Check the manual to confirm the signal common port (COM) wiring is correct according to the control cabinet input/output signal type, and confirm the signal wiring pin port is correct;

    4. Check whether the IO signal number and mapping start port number are correct.


  • Robot can't receive signal from Modbus_TCP communication with third party device ( abnormality ), how to deal with it?
    Down Up

    1. Check whether the robot IP address and the third party settings are in the same network segment or whether there is any conflict in the IP address;

    2. Click Menu-Communication-Bus Configuration-Configuration on the robot teach pendant to check whether the function is active or not, and the correct status should be active;

    3. Click Menu-Communication-IO Mapping on the Teach Pendant, and enter the IO Mapping configuration page to confirm whether the module number is selected as “ModbusServer/TCP/128/256in:256out”;

    4. Check whether the IO signal number and mapping start port number are correct.


  • When the program is running, the page reports an error that the variable used by the program does not exist, how to deal with it?
    Down Up

    1. Check whether  the PR bit pose registers used in the program have  been deleted or changed in ID number;


    2. Check whether the DI, DO,GI and GO signals used in the program aremapped;


    3. Check whether the SR, R, etc. registers used in the program are present.


  • The program reports an unknown status of the encoder,how to deal with it?
    Down Up

    Check the RCC cable

    1. Check whether the RCC cable is damaged or exposed.

    2. Check whether the cable between the robot and the RCC is loose.

    3. Check whether the cable connection between the robot control cabinet and the RCC is loose;

    4. Use a multimeter DC voltage file to measure whether the encoder battery of the robot body has voltage (about DC 3V);

    5. Check whether the cable connecting to the encoder is damaged.


  • Running program reports: bus voltage detection timeout, how to deal with it?
    Down Up

    1. Use a multimeter AC to measure whether the robot power supply voltage meets the power supply requirements;

    2. When operating the robot in manual mode, check whether the Deadman switch on the back of the Teach Pendant is in the middle gear and press the RESET button;

    3. Check whether the connecting cable between the robot control cabinet and the body is broken。


  • The control cabinet is abnormally powered down and there is a loss of zero, how to solve it?
    Down Up

    Please calibrate the zero point according to the requirement first, then use the backup program to restore the point information, and finally teach the points.

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