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Frequently Asked Questions and Troubleshooting

Q&A

Please check the frequently asked questions below and the event code manual above to solve your problem. Still having questions, please contact us with the service hotline:+86-21-59860805

  • The program reports an unknown status of the encoder,how to deal with it?
    Down Up

    Check the RCC cable

    1. Check whether the RCC cable is damaged or exposed.

    2. Check whether the cable between the robot and the RCC is loose.

    3. Check whether the cable connection between the robot control cabinet and the RCC is loose;

    4. Use a multimeter DC voltage file to measure whether the encoder battery of the robot body has voltage (about DC 3V);

    5. Check whether the cable connecting to the encoder is damaged.


  • Running program reports: bus voltage detection timeout, how to deal with it?
    Down Up

    1. Use a multimeter AC to measure whether the robot power supply voltage meets the power supply requirements;

    2. When operating the robot in manual mode, check whether the Deadman switch on the back of the Teach Pendant is in the middle gear and press the RESET button;

    3. Check whether the connecting cable between the robot control cabinet and the body is broken。


  • The control cabinet is abnormally powered down and there is a loss of zero, how to solve it?
    Down Up

    Please calibrate the zero point according to the requirement first, then use the backup program to restore the point information, and finally teach the points.

  • DO signal output abnormality: When the DO output is ON, the terminal block pin is measured as OFF, and when the DO output is OFF, the terminal block pin is measured as ON. How to deal with this situation?
    Down Up

    1. Check the name plate of the robot control cabinet, confirm that the input and output signal type of the control cabinet is NPN or PNP, and confirm the wiring according to the requirements of the manual;

    2. Check whether the output signal common terminal (COM) is wired correctly, and confirm whether the signal wiring pin port is correct;

    3. Check whether the IO signal mapping is correct;

    4. Check the signal meter to confirm that the robot output signal controls the relative components;

    5. Check whether the control cabinet is effectively grounded.


  • The machine S20A moves normally at low speed and alarms at high speed, “4001 bus voltage below 300V”, how to deal with it?
    Down Up

    1. Use a multimeter to measure whether the power supply voltage of the robot control cabinet complies with the rated voltage 220V;


    2. Check whether the robot power supply plug is loose;


    3. Check whether the external power supply wiring has a false connection or loose site;


    4. Check whether the robot power supply cable specifications meet the requirements.


  • When the program is running, the page reports an error “Cannot find the program that needs to be started”, how to deal with it?
    Down Up

    Please follow the steps below to check the contents of the program:


    1.Check whether the subroutine called by the Call instruction exists and check whether the name is consistent (case-sensitive);

    2.Check whether the subroutine run by Run instruction exists and check whether the name is consistent (case-sensitive);

    3.Check whether the subroutine loaded by LOAD instruction exists and check whether the name is consistent (case-sensitive).


  • What are the types of register instructions?
    Down Up

    The register instructions perform arithmetic operations on registers. There are several types of registers.

    Number register instruction.

    Position register instruction

    Position register element instruction

    String register and string instruction

    Motion register instruction

    Modbus special register instruction


  • Zero lost can direct input factory calibration data recovery zero?
    Down Up

    Direct input factory-calibrated data recovery zero if the robot does not lose zero because of these ways: body battery power down, disassembly encoder and cable joints, motor and reducer.

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